Please see below for a range of general questions we are asked on a regular basis. If you cannot find the answer to your question here or require a more detailed answer please feel free to contact us. Click each question to view the answer.
1. Why deal with ICSolutions?
You will find that every aspect of dealing with us is both personal and professional. We care about your business and the outcomes that we achieve together. From your first meeting with our Communication Consultants, the installallation ofAi??the system, through to the training session, you will find a smooth and efficient procedure.
Our systems come with the ICSolutions 30 Day Money Back Guarantee – if you are not satisfied with any technical aspect of the system, we will replace it or give you back the full price of the system.Ai??
2. I need to transfer calls to my on-road staff, can I do that with a phone system?
Your staff are always in touch with their customers, and capable of making extra profits for your company all the time. As a result, your customers won’t go elsewhere!
3. What is ADSL and how can it improve my business functions?
ADSL is not just fast, it is superfast access to the Internet
Discover how ADSL can help you grow your business by saving you time, money and improving your Internet experience.
- Multiple user capability.
4. What is VOIP?
Organizations are pursuing solutions that will enable them to take advantage of excess capacity on broadband networks for voice, fax, and data transmission, as well as utilize the Internet and company Intranets as alternatives to costlier mediums.
5. What is CTI?
Computer Telephony Integration (CTI) adds an exciting new dimension to managing communications and information. CTI provides you with a link between two previously separate systems, your telephone system and your IT network, utilising the full power of both, and delivering substantial benefits in enhanced customer service and personal productivity.
Whether it is the ‘one click’ convenience of dialling directly from your database, having database records automatically ‘screen pop’A? for incoming calls, or managing your entire communications more easily and effectively from your desktop, CTIAi??isAi??the solution.
Call Kerry Wolski on 5451 8888 to discuss.
6. What are the benefits of ISDN?
Other benefits of ISDN are:
- ISDN can upgrade your analogue line to two digital lines to cater for everyone from home users to small businesses and branch offices of large corporations
- Each digital connection can carry both voice and data services
- A greater bandwidth – 2 x 64Kbps or 128Kbps for quick safe and clear transfer of data including graphics, studio-quality videos and large data files plus speedy Internet and email access
- Only one service connection is required for telephones, faxes and computers allowing people to work remotely in the field or at home
- Video conferencing facilities with live, full-colour, two-way video, audio and data communication
7. Do I need separate cabling for my phone system?
For an obligation free design and quote, send us an enquiry via our contact form, or call 07 5451 8888.
8. I run a small business from home – why use a telephone system, instead of the ordinary phones I have now?
The disadvantages of this set up are:
- Your residential calls are only accessible from the fixed phone they come in on.
- You can’t transfer calls between the phones.
- You can’t portray a professional approach by placing your caller on hold while you check information or do a quote.
- You have cables and sockets all over the place.
WITH A SMALL TELEPHONE SYSTEM, you can terminate all the lines onto the system, replace your touch phones with system extensions, and have the use and appearance of all the lines at each extension. You can identify if it’s a business call coming in, or a residential call; you can put caller’s on hold or transfer them to another part of the house, and you can integrate your cordless and fax machine into the system as well.
You can see which extensions are busy even though they are at opposite ends of the house, and transfer either residential or business calls to and from the cordless. One of the best features is for when you finish your working day, you can have the business lines diverted to the answering machine, and have only your private calls going to the house. This allows you to manage your calls and not be disturbed when you don’t want to be.
9. Why do I need a Service Contract?
Your phone system is the way your customers keep in touch with you, it is your business’ life-blood!Ai?? If calamity strikes your business, you can rest assured that you won’t have to pay a huge bill for an Emergency call out when you have an ICSolutions Service Agreement in place. Please call us on 5451 8803 to discuss your needs and ask for a quote.
NOTE: Acts of nature are not covered; check that your insurance policy covers for lightning strikes, storm and tempest.
Carvosso & Winship Buderim
IC Solutions has provided our telephone systems for many years. We recently moved our offices and IC Solutions again attended to all of our communication needs. We certainly found their tag-line, service is our strength to, again, be true. An IC Solutions technician installed all the data cabling and communication systems in our new office and supplied our new phone system. On the day of our move, IC Solutions co-ordinated the telephone number and internet number transfers with Telstra. They worked seamlessly with the Telstra technician and our IT consultant to ensure that there was minimal interruption to our business on the day of the move. Integrated Communication Solutions is a valued business partner of this firm.
Gary Hopkins Carvosso & Winship Buderim
Simple & helpful relocation
We recently relocated our tourism company and awarded the data cabling and phone system contract to Kerry and his team at IC Solutions. Our initial decision to do so was based on price, specification and a feeling that this was the right team to help us. By circumstance, our move was done in two stages and the IC Solutions team made this simple for us. Nothing was a problem and they were always available at little notice. As our business continues to grow and our requirements change, IC Solutions are very helpful with problem solving solutions and forthcoming with constructive advice. Just as importantly, our move was completed within the budget figure set at the start and without unforeseen costs incurred. I would personally recommend anyone undertaking a project like this to talk to Kerry and his team first.
Gillian Walters Sunshine Coast Destination Ltd
Highest level of customer service
We have been using the team at IC Solutions for all of our mobile phone and landline requirements for over 5 years. During this time we have received the highest level of customer service and advice and we have no hesitations whatsoever in recommending this company. Their positive and helpful approach means that we can run an efficient workplace as any problems are dealt with immediately and their staff are always available to us to troubleshoot problems, renew contracts and upgrade our systems with the least hassle or downtime. We can comfortably say what a fantastic team to have on board to benefit our workplace!
Brittany Collins Decorate by Design
Honest, hardworking & organised
ICS and Suncoast Cabs have enjoyed a business relationship for the past 5 years and we have always found I C Solutions to be a very honest, hardworking and organised organisation to deal with. When we were trying to attain the best type of phone system to cover our demanding needs, ICS were able to construct a reliable and robust system. They are always looking at account managing our fixed services, data networks and mobiles, without us having to worry about it, leaving us to get on with our daily business. I highly recommend if you are after a genuine team to help design and execute the best solution for your fixed, mobile and data needs, then you engage ICS to carry this out.
John Lobwein Suncoast Cabs
Friendly, helpful & knowledgeable
Please tell the gentleman that came out last Friday that it was possibly the best service I have received in a few years from any trade type company. He was very friendly, helpful and knew his ***t. All in all I am very happy and will only be using your company from here on in.
Tony McMahon Commfix
Tailored to suit our company
ICS was able to provide a communications package that suited us now and has plenty of room for expansion. They did all this AND reduced our call costs for our office and mobiles. Their ongoing support and speedy response to requests is another reason we are staying with them.
Mathew Macer NLT Australia Pty Ltd
The service to date for us has been better than we have experienced in probably 15 years.
Gordon Downing Downing Taxation & Business Services
Thank you IC Solutions
Just a quick thank you to you, Brendan & your team for the seamless transition to the new phone system today. It was painless & very well handled and I wanted to pass on my thanks.
Tim Johnson Sunshine Beach SLSC
Prompt & Reliable
IC Solutions installed a Mitel phone system in our business around 12 months ago. It was the first such system they installed. The combination of IC Solutions and Mitel were selected after conducting an exhaustive analysis of all available combinations of supplier/installers and system options. We chose IC Solutions because of their confidence with the product they recommended for our needs, their undertaking and commitment to make it work for us and their training and ongoing support solution. We are happy to say they have met or exceeded our expectations on all counts. The system covers multiple remote locations, integrates with our computer systems and performs reliably. The ICS team members are competent, capable, responsive, obliging and communicative. We confidently recommend IC Solutions to organisations requiring reliable, state of the art telecommunications systems and a prompt and reliable support network. Thank you Bill and team.
Tony Brown Supertrac<< PrevNext >>