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Unified Communications

Transform the way you do business with our Unified Communications. Give staff the power to collaborate more effectively from diverse and remote locations. Or overcome the problems of managing different communication systems across dispersed sites with Telstra IP Telephony

Cloud Computing

Telstra Cloud Services present a great opportunity to simplify the way you manage ICT in your business. Instead of owning and maintaining your own software, servers and PABX systems, everything is provided directly to your desktops, notebooks and mobile phones via Telstra’s private networks or the Internet on a simple pay-for-use basis.

Ask us about a complete suite of cloud services including world-class solutions from partners such as Microsoft and Cisco – all designed with your business in mind. So you have one place to go for all your ICT infrastructure, software, phones and networks.

 

IP Telephony

Improve productivity and customer service with more efficient communications, while reducing the time, cost and complexity of management. Find out more >>

A Unified Communications Solution, enables you to collaborate from diverse locations such as the office or remote sites, using a unified system supporting integrated voice, video presence and mobility applications. Mobile workers can access desktop-like functions on their compatible smartphones using mobility solutions, helping to improve collaboration and productivity while on the move.

With the advanced technology of Unified Communications, we provide a comprehensive service that includes design, integration, implementation and management. Each organisation has individual needs, so flexibility of design is essential. We therefore tailor services and technology to your individual company.

Benefits

Enhance productivity and collaboration
Unified Communications can improve the way individuals and groups within your organisation interact, communicate, transact and perform. Integrated communication enables information sharing and direct interaction through online meetings. Monitoring the availability of your contacts provides clarification on the best way to reach people.

Enhance workplace flexibility
The integration of the Telstra Next IP® and Next G® networks with Unified Communications applications enables your people to access communications and applications from a range of devices, providing workplace mobility and multi-site integration.

Empower mobile workers
Our mobility solutions can extend many of the communication capabilities of the desktop to compatible mobile devices, supporting more intelligent and productive interactions. With one phone number for multiple devices, and one mailbox for voice and text messages, the solution enables faster response and reduces delay of email exchanges. Functions like Click-to-Call, hold, resume, transfer and conferencing can improve collaboration. Switching quickly between voice calls, voicemail and instant messaging can help mobile staff do more in the day.

Manage your unified communications more effectively
Management services are designed to take on the responsibility for the operation of your equipment and the network. This helps ensure continuous operation, alleviates the need to create your own specialised team of experts and helps resolve technical issues as they arise. Reactive management may be adopted in conjunction with your  Managed Data Network (MDN) service.

Benefit from our experience and best practice
We can also provide you with proven Professional Network Services that span design, integration, implementation and management, alleviating the need to develop these highly specialist skills in-house.

Call Control: Cisco Unified Communications Manager (CUCM)
This is the call processing component of the Cisco Unified Communications Solution. It is a scalable, highly available enterprise IP telephony application. CUCM is the heart of an IP communications solution that provides the call handling, messaging and collaboration that joins people via a multimedia experience.

Messaging: Cisco Unity Connection / Cisco Unity Express
We offer a range of voice messaging applications that operate in conjunction with Cisco call control. The prime purpose is to allow a caller to record a message for the recipient when a call is not answered.

Mobility: Cisco Unified Mobile Communicator / Mobile 8
This application can securely link select mobile smartphones to Cisco’s enterprise unified communications applications and provide desktop-like functions. It provides an easy-to-use, graphical interface that allows users to manage powerful communications features simply by scrolling and selecting.

Collaboration: Cisco Meeting Place Enterprise
This is a rich-media collaboration application that delivers integrated voice, video and web collaboration and industry-leading set up, attendance and in-meeting controls. In addition, external participants can be included in a conference through WebEx. Collaboration includes voice conferencing, video conferencing, browser based meetings and document sharing.

Presence: Cisco Unified Presence
Cisco Unified Presence collects information about the availability of another user within your network, such as whether the user’s phone is busy, idle or available at a particular time. It also collects information regarding that user’s communications capabilities, such as the ability to support voice, video, instant messaging and web collaboration – so you can make informed decisions about who to contact and by what means.

Cisco UC Integration™ for Microsoft® Office Communicator
Cisco UC’s desktop integration with Microsoft Office Communicator provides instant access to unified communications functions from Microsoft applications. This tight integration can provide a transparent collaboration with Cisco Unified Communications services including softphone, mid-call control, messaging, conferencing, desk-phone control, and phone presence, all directly from a user’s PC.

Contact Centre: Cisco Unified Contact Centre Enterprise / Express
Cisco Unified Contact Centre is a proven on-premise contact centre solution that can help to increase efficiencies across agents, processes and infrastructure, reduce operational costs and improve customer service. Suited for large, sophisticated or multi-site contact centres, down to smaller departmental situations Cisco Contact Centre applications combine Cisco’s advanced call centre technologies with our proven expertise in integration, design, deployment and support.

Virtualisation: Cisco Unified Computing System (UCS)
A virtualised computing platform, which not only adds capabilities for Unified Communications applications, but also leverages the underlying UC computing platform to support other applications. This provides virtualisation benefits such as reduced capital expenditure with fewer servers, lower data centre operating expenditure, more flexibility to deploy new applications and faster provisioning of additional users.

Cisco CIUS Wi-Fi Tablet
A business tablet that combines communication, collaboration and computing in one, easy to use device. It integrates with other Cisco applications, including HD Telepresence and WebEx, while the Android OS allows you to use third party or self-developed applications, either on the tablet or in the cloud. Inbuilt security and control measures make CIUS ideal for enterprise deployments.

IP Phones
The Cisco Unified IP Phone portfolio includes an impressive array of user-friendly, full-featured phones that allow you to choose the most appropriate mix of devices to meet business and personal needs.

Management Options
You can choose how you would like us to manage your solution. Each service management option includes design and implementation. The alternative option is Self Management. We manage the design and implementation of your total solution and hand it to you for ongoing operation.

  • Testimonials

    IC Solutions has provided our telephone systems for many years.  We recently moved our offices and IC Solutions again attended ...

    Gary Hopkins – Carvosso & Winship Buderim

    We recently relocated our tourism company and awarded the data cabling and phone system contract to Kerry and his team ...

    Gillian Walters – Sunshine Coast Destination Ltd

    We have been using the team at IC Solutions for all of our mobile ...

    Brittany Collins – Decorate by Design

    ICS and Suncoast Cabs have enjoyed a business relationship for the past 5 ...

    John Lobwein – Suncoast Cabs

    Please tell the gentleman that came out last Friday that it was possibly the best service ...

    Tony McMahon – Commfix

    ICS was able to provide a communications package that suited us ...

    Mathew Macer – NLT Australia Pty Ltd

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