A private automatic branch exchange (PABX) is an automatic telephone switching system within a private enterprise. Originally, such systems, called private branch exchanges (PBX) – required the use of a live operator. Since almost all private branch exchanges today are automatic, the abbreviation “PBX” usually implies a “PABX.”
At ICS we engage directly with world leaders in the design and manufacture of PBX’s. Offering products from ‘best of breed’ vendors to ensure you have access to the latest technology with trouble free implementation and operation.
Selecting the correct PBX platform for your business needs is made easy when collaborating with our knowledgeable industry professionals
with extensive telephony experience and the highest accreditation standards currently available.
Major advancements made in recent years centered around call handling, unified communication and convergence. Most PBX platforms are server based, software controlled and very powerful and understanding and harnessing this power is easily explained by the professionals at ICS.
Use the following links for more information on some of the systems you may be considering:
Hospitality Telephone Solutions – Preferred Supplier
ICSolutions are Hospitality Telephone Solutions specialists, delivering proven systems with minimal disruption.
Mitel, Aastra, Samsung and Hybrex provide a quality range of hospitality packages with similar features such as Call accounting, Internet access in guest rooms, Wake up call programming, Checkin/Checkout, Door Stations for after hours access, and Room Clean & Availabily Status.
Direct In-dial to guest units allows friends or relatives of the guests to call directly to them at any time of the day or night. Linked with a Voice Messaging option, there are no more missed calls or paper messages for guests.
ICSolutions have installed systems in such popular resorts as:
- Oaks Hotels & Resorts (Australia & New Zealand)
- The Cove (Noosa)
- The Outrigger International (Mooloolaba)
- Alexandra Beach Resort
- South Pacific (Noosaville)
- Ocean Breeze (Noosa)
- Grand Pacific Resort (Caloundra)
- Rolling Surf (Caloundra)
- Sandcastles on the Beach
- Noosa Quays at the Sound
ERICSSON BUSINESSPHONE 50/250 RESORT PACKAGES
- BP 50Ai??Ai?? Up to 48 Room Extensions with VoiceMail
- BP 250 Up to 288 Room Extensions with VoiceMail
Front office management packages are available to interface to the Ericsson system, which provides basic call accounting information, as well as automatic barring / unbarring of guest phones and even guest name entry (once the guest name is entered, this will show on the screen of a display phone when called from the guest unit – ideal for restaurant or tour booking desks). Room clean & available status gives Property Managers the ability to see at a glance which rooms are ready to occupy. This will result in quicker turn around for new vacancies.
Cordless handsets can be installed for Property Managers or their staff to still be productive throughout the complex, while still being available to answer guest bookings and internal enquiries. The coverage of these phones has been tested across large and difficult sites, and has proved invaluable.
The Ericsson BusinessPhone Hotel has also been designed to interface with your Front Desk or Check-in system. This intelligent link makes it simple to enter and retrieve guest information so that Reception is always kept up-to-date on guest status, bar and restaurant expenses, and room availability.
SAMSUNG DIGITAL COMMUNICATION SYSTEMS
Samsung has introduced DCS Hotel and DCS Hotel Plus software specifically for the small to medium sized hotels. Both solutions offer a sophisticated front-office management system and comprehensive range of guest services with other operational benefits which can supply up to 98 rooms with 5 star service capabilities.
These systems have been designed for ease of use, either with dynamic menu prompts on the operator’s digital handsets or using Windows based Hotel Plus software application. Either package can operate as a stand-alone, or with most existing property management systems (PMS).
Samsung hospitality solutions allow your all-important guests to receive the best possible services, from smooth check-in/check-out, automatic wake up calls, message waiting notification, and direct dialling to room. Your business will benefit by being able to have automatic generation of consolidated guest accounts, multiple room tariffs and tax rates, automatic credit control options, on-line room status, customized invoicing to include your corporate image and valuable marketing data from your own comprehensive customer database.
Each room can also be equipped with a separate wired or wireless connection- an important consideration for today’s business traveller and another opportunity for increased profit.
By using Telstra’s ISDN service with the Samsung system, you can provide each of your rooms with its own number for direct dialling, and by adding the Voicemail option, you will find your guests have everything they need in communications while on holiday or travelling on business.
HYBREX BX 8 MOTEL / HOTEL PACKAGE
The Hybrex BX8 is ideal for the Motel / Hotel Industry, providing standard software features which are optional on other brands. Features include built-in Call Accounting, Wake Up Calls, Room to Room Dialling, Room and Extension Number Correlation, Check In/Check Out and Clean Room status. With Meter Pulse Detection, customer room accounts can be printed to a serial printer thereby saving the cost of providing a computer to run your Call Accounting. This is a simple way of upgrading from an older system.
Carvosso & Winship Buderim
IC Solutions has provided our telephone systems for many years. We recently moved our offices and IC Solutions again attended to all of our communication needs. We certainly found their tag-line, service is our strength to, again, be true. An IC Solutions technician installed all the data cabling and communication systems in our new office and supplied our new phone system. On the day of our move, IC Solutions co-ordinated the telephone number and internet number transfers with Telstra. They worked seamlessly with the Telstra technician and our IT consultant to ensure that there was minimal interruption to our business on the day of the move. Integrated Communication Solutions is a valued business partner of this firm.
Gary Hopkins Carvosso & Winship Buderim
Simple & helpful relocation
We recently relocated our tourism company and awarded the data cabling and phone system contract to Kerry and his team at IC Solutions. Our initial decision to do so was based on price, specification and a feeling that this was the right team to help us. By circumstance, our move was done in two stages and the IC Solutions team made this simple for us. Nothing was a problem and they were always available at little notice. As our business continues to grow and our requirements change, IC Solutions are very helpful with problem solving solutions and forthcoming with constructive advice. Just as importantly, our move was completed within the budget figure set at the start and without unforeseen costs incurred. I would personally recommend anyone undertaking a project like this to talk to Kerry and his team first.
Gillian Walters Sunshine Coast Destination Ltd
Highest level of customer service
We have been using the team at IC Solutions for all of our mobile phone and landline requirements for over 5 years. During this time we have received the highest level of customer service and advice and we have no hesitations whatsoever in recommending this company. Their positive and helpful approach means that we can run an efficient workplace as any problems are dealt with immediately and their staff are always available to us to troubleshoot problems, renew contracts and upgrade our systems with the least hassle or downtime. We can comfortably say what a fantastic team to have on board to benefit our workplace!
Brittany Collins Decorate by Design
Honest, hardworking & organised
ICS and Suncoast Cabs have enjoyed a business relationship for the past 5 years and we have always found I C Solutions to be a very honest, hardworking and organised organisation to deal with. When we were trying to attain the best type of phone system to cover our demanding needs, ICS were able to construct a reliable and robust system. They are always looking at account managing our fixed services, data networks and mobiles, without us having to worry about it, leaving us to get on with our daily business. I highly recommend if you are after a genuine team to help design and execute the best solution for your fixed, mobile and data needs, then you engage ICS to carry this out.
John Lobwein Suncoast Cabs
Friendly, helpful & knowledgeable
Please tell the gentleman that came out last Friday that it was possibly the best service I have received in a few years from any trade type company. He was very friendly, helpful and knew his ***t. All in all I am very happy and will only be using your company from here on in.
Tony McMahon Commfix
Tailored to suit our company
ICS was able to provide a communications package that suited us now and has plenty of room for expansion. They did all this AND reduced our call costs for our office and mobiles. Their ongoing support and speedy response to requests is another reason we are staying with them.
Mathew Macer NLT Australia Pty Ltd
The service to date for us has been better than we have experienced in probably 15 years.
Gordon Downing Downing Taxation & Business Services
Thank you IC Solutions
Just a quick thank you to you, Brendan & your team for the seamless transition to the new phone system today. It was painless & very well handled and I wanted to pass on my thanks.
Tim Johnson Sunshine Beach SLSC
Prompt & Reliable
IC Solutions installed a Mitel phone system in our business around 12 months ago. It was the first such system they installed. The combination of IC Solutions and Mitel were selected after conducting an exhaustive analysis of all available combinations of supplier/installers and system options. We chose IC Solutions because of their confidence with the product they recommended for our needs, their undertaking and commitment to make it work for us and their training and ongoing support solution. We are happy to say they have met or exceeded our expectations on all counts. The system covers multiple remote locations, integrates with our computer systems and performs reliably. The ICS team members are competent, capable, responsive, obliging and communicative. We confidently recommend IC Solutions to organisations requiring reliable, state of the art telecommunications systems and a prompt and reliable support network. Thank you Bill and team.
Tony Brown Supertrac<< PrevNext >>