A private automatic branch exchange (PABX) is an automatic telephone switching system within a private enterprise. Originally, such systems, called private branch exchanges (PBX) – required the use of a live operator. Since almost all private branch exchanges today are automatic, the abbreviation “PBX” usually implies a “PABX.”
At ICS we engage directly with world leaders in the design and manufacture of PBX’s. Offering products from ‘best of breed’ vendors such as Mitel, Aastra, Cisco and Samsung ensures you have access to the latest technology with trouble free implementation and operation.
Selecting the correct PBX platform for your business needs is made easy when collaborating with knowledgeable industry professionals. This is why ICS employ consultants with extensive telephony experience while ensuring our professionals maintain the highest accreditation standards currently available.
Major advancements have been made in recent years centred particularly around call handling, unified communication and convergence. Most PBX platforms are server based, software controlled and very powerful and understanding and harnessing this power is easily explained by the professionals at ICS.
Use the following links for more information on some of the systems you may be considering:
Hospitality Telephone Solutions – Preferred Supplier
ICSolutions are Hospitality Telephone Solutions specialists, delivering proven systems with minimal disruption.
Mitel, Aastra, Samsung and Hybrex provide a quality range of hospitality packages with similar features such as Call accounting, Internet access in guest rooms, Wake up call programming, Checkin/Checkout, Door Stations for after hours access, and Room Clean & Availabily Status.
Direct In-dial to guest units allows friends or relatives of the guests to call directly to them at any time of the day or night. Linked with a Voice Messaging option, there are no more missed calls or paper messages for guests.
ICSolutions have installed systems in such popular resorts as:
- Oaks Hotels & Resorts (Australia & New Zealand)
- The Cove (Noosa)
- The Outrigger International (Mooloolaba)
- Alexandra Beach Resort
- South Pacific (Noosaville)
- Ocean Breeze (Noosa)
- Grand Pacific Resort (Caloundra)
- Rolling Surf (Caloundra)
- Sandcastles on the Beach
- Noosa Quays at the Sound
ERICSSON BUSINESSPHONE 50/250 RESORT PACKAGES
- BP 50 Up to 48 Room Extensions with VoiceMail
- BP 250 Up to 288 Room Extensions with VoiceMail
Front office management packages are available to interface to the Ericsson system, which provides basic call accounting information, as well as automatic barring / unbarring of guest phones and even guest name entry (once the guest name is entered, this will show on the screen of a display phone when called from the guest unit – ideal for restaurant or tour booking desks). Room clean & available status gives Property Managers the ability to see at a glance which rooms are ready to occupy. This will result in quicker turn around for new vacancies.
Cordless handsets can be installed for Property Managers or their staff to still be productive throughout the complex, while still being available to answer guest bookings and internal enquiries. The coverage of these phones has been tested across large and difficult sites, and has proved invaluable.
The Ericsson BusinessPhone Hotel has also been designed to interface with your Front Desk or Check-in system. This intelligent link makes it simple to enter and retrieve guest information so that Reception is always kept up-to-date on guest status, bar and restaurant expenses, and room availability.
SAMSUNG DIGITAL COMMUNICATION SYSTEMS
Samsung has introduced DCS Hotel and DCS Hotel Plus software specifically for the small to medium sized hotels. Both solutions offer a sophisticated front-office management system and comprehensive range of guest services with other operational benefits which can supply up to 98 rooms with 5 star service capabilities.
These systems have been designed for ease of use, either with dynamic menu prompts on the operator’s digital handsets or using Windows based Hotel Plus software application. Either package can operate as a stand-alone, or with most existing property management systems (PMS).
Samsung hospitality solutions allow your all-important guests to receive the best possible services, from smooth check-in/check-out, automatic wake up calls, message waiting notification, and direct dialling to room. Your business will benefit by being able to have automatic generation of consolidated guest accounts, multiple room tariffs and tax rates, automatic credit control options, on-line room status, customized invoicing to include your corporate image and valuable marketing data from your own comprehensive customer database.
Each room can also be equipped with a separate wired or wireless connection- an important consideration for today’s business traveller and another opportunity for increased profit.
By using Telstra’s ISDN service with the Samsung system, you can provide each of your rooms with its own number for direct dialling, and by adding the Voicemail option, you will find your guests have everything they need in communications while on holiday or travelling on business.
HYBREX BX 8 MOTEL / HOTEL PACKAGE
The Hybrex BX8 is ideal for the Motel / Hotel Industry, providing standard software features which are optional on other brands. Features include built-in Call Accounting, Wake Up Calls, Room to Room Dialling, Room and Extension Number Correlation, Check In/Check Out and Clean Room status. With Meter Pulse Detection, customer room accounts can be printed to a serial printer thereby saving the cost of providing a computer to run your Call Accounting. This is a simple way of upgrading from an older system.